G Adventures Reviews

Highlights of Egypt
My G Adventures trip #14. Same great experience as in the past. An excellent tourguide/CEO (Mohammed B.) and not to be underestimated once again people for all over the world in the group. I share the values of G Adventures and will use them again hopefully soon.

GAdventures Maldives snorkelling adventure.
Absolutely great. Comfortable spacious accommodation, outstanding food, Captain took and shared his GoPro underwater images and videos which really was the best souvenir ever. This was my second GAdventures tour and the first was also excellent.
Recommend this company.

I was booked on the Ancient Sites and Epic Nights 8 day trip which (I think) departed from Jerusalem on the 29th January. Owing to the synagogue shootings on the 27th January in East Jerusalem followed by the shootings in the old town on the 28th I no longer felt it safe to make the trip.

I fully understand the Ts and Cs around late cancellations and I also believe it to be right that the trip should run if possible if people still have the risk appetite to do it. What I would expect from any reputable tour company (which I thought G were having been a customer of theirs for 15 years) is empathy for the situation and respect for the individual risk appetite of the customer given the extreme circumstances. I expect the company to explore solutions to try and at least recompense the customer in some way for the costs that aren't sunk on G's end.

Instead what I encountered was representatives of G attempting to gaslight me by telling me the trip was safe to run and everything was fine on the ground (unless their people on the ground have special intelligence how can they possibly know that) and cynically try and force me to formally cancel the tour as quickly as possible which I suspect was a way to try and force through a non-refund before any decision was made by head office to cancel the tour and therefore maximise their profits.

I have been left extremely cold and disappointed by my experience with G Adventures and think I would never book with them again.

I have taken two trips with G Adventures and both were amazing. Very well organized from start to finish. Can’t say enough good things about this company and will definitely use again in the future.

G Adventures have terrible customer service. When things go wrong and you need to contact a representative, they are either unavailable, give incorrect email addresses for the people we need to speak with, don't return calls, and generally aren't helpful. Sure, there was a lovely gentleman who attempted to help us but he really couldn't because he had no authority to do so, but the email addresses he gave us were incorrect, as were the ones the tour guide gave us. There was one address we managed to get after many more calls to representatives and we finally got a solid email address. We got a sketchy reply and they basically said, to take up the issue with our travel insurance. They don't give any refunds. Sure, we went to our travel insurance but they haven't refunded us as yet because they believed that G Adventures should have refunded us. Because they won't then we have had to submit a further claim with our insurance. The tour guide was helpful and did her best, and this is the first time we have had to cancel part of a tour. It was far from seamless in regard to support from G Adventures. G Adventures was a big disappointment as a company, and, although the tour would have been OK if we didn't get so sick, they need to get their act together to support their customers when things go wrong. Would be very unlikely to travel with G Adventures again.

I've done 6 different G Adventure-tours, and I've only had great experiences. All the CEOs has been amazing, and the itinerary has been great. I will continue travelling with them.

I booked a G adventure Tour in USA. Unfortunately covid caused the tour to be cancelled. I tried to rebook the following year but again the tour was cancelled. My circumstances have now changed and I am no longer able to travel or have the money for the tour. I have asked for a refund. G adventures have said no. They state the refund is life long!! Surely a deposite is there to secure a contract, if the contract is not fulfilled then the deposite should be returned? Is there such a legal thing as life long deposite??

We had an amazing time in Egypt! Our tour guide Michael made it so easy and enjoyable in addition to being extremely knowledgeable! I can’t wait to travel with G Adventures again!

Great experience during Portugal/Spain! I liked the cities we visited and the itinerary, accommodations met my expectations, I enjoyed the included activities, and the suggested activities were helpful. Good balance of structure and free time, especially when considering the age range and varying paces of the group. Our CEO, Luca, was organized, knowledgeable, caring, and went out of his way to ensure a positive experience for everyone. This was my first G Adventures trip and I will likely do another.

Trying to reach their customer services is almost impossible. I called them 3 times today, twice i requested call back, but never got one, and one other time, I waited for over an hour still was not connected. And now i am using Chatbot, after waiting for over half an hour, i was finally connected, but after i stated my questions, she (the rep) was gone. I realize that they close in 5 minutes. how frustrating!!!

This was our first trip with G Adventures. We took the 8 day trip around Galapagos on their ship Yolita II. The guide, Adrienne, was knowledgeable and very pleasant. Each day had a variety of activities to choose from so you could fill your day or pick and choose what you wanted to do. The guide knew where to look for various animals so we saw an abundance of wildlife - lots of different sea birds, sea lions, a few kinds of iguanas, and many kinds of fishes.
The only negative, and it's not G Adventures fault, is that the little ship rocks and rolls and night which can make sleeping challenging.

Great experience, provided plenty of information / guidance before registration up to finalizing trip. The guide was very responsible and knowledgeable. The crew was diverse and very accommodating. The trip itself was a soul refresher!

WARNING! WORST COMPANY
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Would give a zero if I could! G Adventures has the worst customer service policy that I have ever experienced. They 'suspended' my tour (purchased in Feb. 2020 for April 2020) due to COVID and have refused to issue a refund. The credit at 110% does not cover the cost of the trip due to the increase in pricing. The company also wont let you transfer or gift your credits, so if you can't use the credit, you lose it.

Save yourself the hassle of working with them. It is only an adventure when everything goes smoothly.

Our GAdventure CEO was amazing , Sue took care of every small detail with professionalism . Her vast knowledge of the countries and cultures enhanced our experiences .

I have taken four trips with G Adventures. The Guides have been so knowledgeable and friendly. Each trip has been thoroughly planned. The trips have been once in a lifetime experiences.